RAC left me ready till after 3am for automobile restoration

I really feel badly let down by the RAC and need different girls to know this might occur to them.

On the night of 15 October I used to be driving dwelling to London from Southend with my 23-year-old daughter when, on the A13, my automobile misplaced energy.

I pulled over and referred to as the RAC. It was about 7pm and the handler suggested me to name the police, who would transfer us to a secure place.

He would additionally place us within the queue for a flatbed truck as we each suspected a mechanic wouldn’t have the ability to repair the issue.

After I had been moved to the slip street of a close-by industrial property, I referred to as again and a mechanic was booked. By this level it was 9pm.

The mechanic arrived an hour later and confirmed that the automobile must be picked up, so I paid the additional £90.

By this time my daughter was upset as she had work within the morning, so I ordered her a cab. This left me alone and I referred to as the RAC to inform them this.

All through the night I stored calling buyer companies, and whereas everybody was apologetic, they only gave me a brand new goal for the anticipated arrival time.

After I was instructed a truck wouldn’t be with me till 4am, I insisted on chatting with a supervisor. By this time I used to be very distressed: I had been ready for greater than seven hours, had no meals or water and wanted the bathroom.

My case was escalated and the truck arrived simply after 3am. I lastly acquired dwelling at about 4.30am.

I assumed the RAC would apologise after I complained however its response was that it was “sorry that I used to be upset” and £30 compensation.

I now really feel apprehensive about taking journeys within the night or driving longish distances alone, as I can’t depend on my automobile restoration service.

This incident has shaken your confidence. Studies of lengthy waits for breakdown restoration companies have risen sharply during the last three years and we’ve got reported on the unhealthy experiences of different RAC members, together with a 62-year-old girl who waited 20 hours for assist. All of which is not any advert for a corporation promising “full peace of thoughts”. Once we put your case to the corporate it apologised correctly.

The RAC says: “Having investigated the breakdown, it’s clear issues went fallacious in arranging a flatbed for her automobile for which we’re actually sorry. We additionally totally settle for we should always have performed a a lot better job protecting in touch together with her throughout the breakdown and addressing her considerations correctly when she complained to us. We’ve taken steps to keep away from one thing comparable taking place sooner or later. We’d prefer to stress that her expertise wasn’t in any approach typical of the excessive customary of service we offer to hundreds of our members day by day.”

It has agreed to cowl your membership prices till your contract ends in Might – a gesture value £210 – to refund the callout cost and to make a £90 goodwill gesture, which appears truthful.

We welcome letters however can’t reply individually. Electronic mail us at client.champions@theguardian.com or write to Shopper Champions, Cash, the Guardian, 90 York Approach, London N1 9GU. Please embrace a daytime telephone quantity. Submission and publication of all letters is topic to our phrases and circumstances

Leave a Reply

Your email address will not be published. Required fields are marked *